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Our Policies and Frequently Asked Questions

As a business development company that provides training, tax preparation, and legal document preparation services, it is important to establish clear policies under which we provide our services to our clients. The following policies govern the activities of our clients on our website and the relationship between our clients and The StartUp Shop. Our company reserves the right to modify these policies at any time. In addition, you'll find a list of frequently asked questions.

  • Cancellation Policy
    We require a 24 hour notice for cancellation of any appointment, training, or class. Any cancellations made with a minimum 24 hour notice are eligible for a maximum of one reschedule. Any cancellations that are made with less than 24 hour notice or are "no-shows" (cancellations with no communication) will not be rescheduled and forfeit any fees that were paid whether they were paid in full or for a deposit.
  • Refund Policy
    All fees paid for appointments, trainings, and classes, whether in full or for deposits, are non-refundable. Please review our cancellation policy for any appointments that you need to reschedule.
  • Communication Policy
    You may contact us via email, chat, or phone during normal business hours. Our goal is to respond to all inquiries within one business day, and we do not communicate outside of normal business hours. Visit our contact page for more information on how to reach us.
  • Where are you located?
    We are located in Southern California, but we serve clients nationwide using several virtual platforms.
  • Are you a CPA?
    No, we do not employ any CPAs at our company. We are registered with the Internal Revenue Service and California Tax Education Council as tax preparers. We do not provide legal or financial advice.
  • Are you an attorney?
    No, we do not employ any attorneys at our company. We are registered legal document assistants in the state of California. We do not provide any legal or financial advice.
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